Category Archives: Social Conversations

As we draw near to Youth Day on 16 June and remember the student riots, we need to remind ourselves what they were putting their lives on the line for.

We know what drove those students in 1976 to protest. The evidence is clear – Bantu education was appalling, especially when compared to that of whites. Students had to use a foreign language in their studies. Learning and teaching facilities were poor, conditions in the townships were not conducive to learning and teaching. Students were fighting for education and a better life.

While we acknowledge the changes that have taken place politically, economically, technologically and socially since then, we need to start real conversations about real and relevant education. What those students were fighting for may not be what we see and experience today. What type of education do South Africans want? What does the #feesmustfall Campaign envision for education today?

For the past 20 years we’ve been trying to ‘improve education’ in South Africa. Billions of rands have been spent. Many changes, many methods, many structures, many experts have been used, and yet every year we question our education system and make promises and plans to improve it – to no avail. We have SETAs and SAQA setting the standards, we have government promising to produce thousands of artisans annually, we have private ‘educational’ companies and institutions making millions from people desperate to get certificates, we have ‘free’ access to education, and yet we have not managed to educate the youth of this country nor prepare them for the world of work that is constantly changing. Not to mention the number of ‘degreed’ individuals without work – thrown into the world of ‘worklessness’. Clearly there’s a problem.

Education needs a revolution

Education needs a revolution 

So it’s time we take note of Thomas A. Edison’s words:
I have not failed. I’ve just found 10,000 ways that won’t work.

Let’s learn from our mistakes and proceed with a strategic plan toward a more favourable outcome?

We must start asking meaningful questions about education if we are to truly address the problems that the very concept and its interpretation cause. Starting with:
What is education? What is its purpose? What is it used for? Do people really want to be educated? What does it mean to be educated? Is education still relevant in a global information society where anyone can access any information that they find useful? And jobs are evolving at such a rate the educators don’t even know they exist, so how can they prepare students?

Some see education merely as a piece of paper for a job-seeker; others see it as a process of developing one’s thinking and leadership qualities; yet others see it as needless rote learning of useless information only to regurgitate it in exams. Nevertheless, the honest responses to authentic probing into education would at least give us as a society a fair idea of what we’re dealing with before we set off on yet another detour. Let’s put our heads together and start that conversation today.

Let's talk about successful education

Let’s talk about successful education

There needs to be another education revolutionthis time in our thinking – for successful solutions to the problem of education in this country.

ARE RESPONSIBLE BUSINESSES TAKING CARE OF THE FUTURE?

Ethical branding and sustainability trends for 2015 and beyond

There is so much talk of sustainability, ethical branding and how to strategise a company’s CSR programmes and efforts, to make ‘being good part of good business.’

Corporate governance and CSR - is it for REAL?

Corporate governance and CSR – is it for REAL?

I have found two interesting items on this topic. The first, a delightful, creative and easy-to-understand ‘story’ about becoming a ‘conscious industry.’ I love it. But my question is, who sees it, who is learning from it and who is doing it? This is a resource that should be circulated to every single business in this country. To experience it, visit: www.ogilvyearth.co.za

The other, EthicalCorp’s report on sustainability trends for 2015.
Ethical Corporation is hosting its 14th Annual Responsible Business Summit in May this year at which over 300 executives from across the globe will discuss the future of responsible business.
As a precursor to this prestigious event, Ethicalcorp conducted a survey to assess the current issues and trends in sustainability. What emerged from the 472 responses were the 3 top international priorities in 2015:
1. Embedding CSR
2. Creating a Sustainable Culture
3. Sustainable innovation

30% of respondents stated that sustainable innovation was the most exciting opportunity for their company in the next five years.
Nearly 25% stated that their companies were driven by sustainability. The hope is that this would increase as sustainability becomes more embedded in R&D and permeates through the organisation.
Visit: www.ethicalcorp.com/rbs

I say, there’s too much talk and not enough will for action!

make-it-happen-715x390

Change Management vs Change Leadership?

Change Management vs Change Leadership? Most companies focus on Change Management……… perhaps Change Leadership is what’s required for forward-looking, sustainable business in a changing world…..

Leadership with vision

Leadership with vision

Leadership with heart

Leadership with heart

Bad Corporate Governance ruins Reputations

In his article The acrid smell of dry rot, Theo Botha,partner at CorporateGovernance.Pro, laments the fact that ” Abil, PPC and HCI have been less than vigilant in executing their responsibilities.”  This leads to ‘unsound governance’ that has 3 stages to the effects, namely – and I quote:

Loss of ethics loss of Reputation

Loss of ethics loss of Reputation

  1. Internal loss of trust: this could lead to weak compliance, the ‘bending’ and eventual ‘breaking’ and ‘flouting’ of rules (meaning to treat them with contempt); misuse of company assets, abuse of company powers, victimisation of well-meaning people, loss of strategic direction, loss of capable leaders,
  2. External loss of reputation: this normally leads to external mistrust, loss of business, loss of funding support, loss of profit, runs on the company, and total collapse, and
  3. Actions against the company: these could lead to closing of business.

Botha maintains, “it is important to put your finger into the tiny hole in the dyke as soon as possible….So do take care who we elect to sit on boards, and to the positions of CEO and CFO; do ensure that they are remunerated to get to the most preferred outcomes for the company; do ensure that these people act responsibly; do ensure that company actions are in the best interests of all stakeholders; do ensure that shareholders are vigilant (even asset manager-linked shareholders) and act on their responsibilities; and do require management and directors to be held to account.”

He adds: “What do we have at HCI, apart from very many unanswered questions? A damaged reputation, I would submit, probably irreparably damaged. Bad smells (dry rot?) all over. One very unhappy funder at Sabido. One very sad news service at eNCA (the relaunched name for eNews). And now, one ex-chairman at HCI.”

Read more on MoneyWeb…..

 

What Executives Must Have now…

What Executives Must Have … So much is being written about leadership today. The state of the world and business demands it. We all know we need good leaders in all spheres of life. But let’s explore what good leaders have and what they do…….

Relationships make leadership

Relationships make leadership

In this VUCA world – Volatile, Uncertain, Complex, Ambiguous – characterised by knowledge creation and change, real leaders are those who are aware of the challenges and problems and build coherent strategies and responses to surmount them. (From Jean-Francois Manzoni’s “Breaking bad leadership habits”).

This VUCA world demands that we start doing things differently, that we manage ourselves and our people differently. And we have so much useful, valuable information around us today, all we have to do is study it, synthesise it, create new knowledge from it and then apply it to our own working lives. The value of Emotional Intelligence in leaders and the LEAP principles of Leadership Excellence through Awareness and Practice are examples of this.

Like Samuel Bacharach (Bacharach Leadership Training), I am an academic who believes in the value of utilising theories, debates and studies in the context of business, translating academic ideas into business concepts. Based on leadership research and ideas around Neurolinguistic Programming (taking attributes, characteristics and features from others and transferring them to oneself through mindfulness, learning new skills, capabilities and habits) I have developed my training workshops.

My most recent catalyst has been Toby Moore’s article, Six ‘must haves’ for the new age executive. Apart from the business acumen and sound judgment required of leaders, Moore adds: Visionary, Presenter, Communicator, Technologist, Peer and Champion. I took these leadership attributes or characteristics and blended them with some traditional and some newer concepts to come up with, what I call I-CARE Leadership. And this is the foundation for my next workshop which I have entitled, “Must haves for the new agNew age executivese executive.”

I run workshops with Executives, Managers and Leaders, offering attendees actionable insights and findings to take back to their work, integrating new information and ideas into their behaviour and communication at work. Watch this space for details of my next Workshop: ‘Must Haves’ for The New Age Executive.

‘MUST HAVES’ for THE NEW AGE EXECUTIVE

Come to the next REAL Communication Consulting Presentation and Workshop……..

‘MUST HAVES’ for The New Age Executive

'Must haves' for The New Age Executive

‘Must haves’ for The New Age Executive

 

Words, words, words – Powerful and Persuasive

imagesWords, words, words – the Most Persuasive Words I love words. I use them constantly. I’m in awe of their power and influence. I also love gleaning and collecting all sorts of interesting facts, ideas and opinions from all sorts of sources. I file them knowing there’ll be an opportunity to use or share them, either in conversations, lectures, workshops or in writing. As I sat in Cape Town this week waiting to pitch a proposal, wondering whether I’d be successful, I suddenly remembered I had “Stumbled Upon” a list of the108 Most persuasive words in the English Language back in 2013! I was pleased to see I regularly use a good number of them across all my activities and work. So I’ll give you my word list. And I’ll tell you later if my words managed to persuade my audience!

Achieve      Act     Adopt      Align      Analyse     Apply       Ask     Assess    Bridge       Build     Change     Choose      Clarify      Collaborate     Communicate    Connect            Contribute        Create        Decide     Define    Deliver    Design       Develop    Diagnose Engage   Ensure    Ethical    Explore      Evaluate     Establish     Find    Focus                    Foresee      Gather    Generate     Goals      Identify      Implement      Improve     Inspire                  Lead      Learn     Leverage      Manage    Measure     Motivate     Performance     Prepare Position   Plan        Research      Respond       Scan       Share       Solve      Simplify                Skills        Sustain       Train         Transform       Understand       Use    Values      Win.words 1

Meanwhile you can find the full list somewhere in “Stumbled Upon”…..

Let’s have Conversations about your Business

Conversations create trust and goodwill

Conversations create trust and goodwill

 

Let’s have the Conversations about your Business Strategy

Although I call myself a ‘communication’ coach and consultant, I firmly believe that it is the conversations I have with executives that start the whole process of understanding your business, its needs and goals and end in your strategic plan and actions.

I have packaged the crucial conversations I have with you as The 10 Conversations. They are called conversations because they are more informal. We share information as equals, feeling more at ease through this 2-way engagement. We ask questions, we listen intently, we reflect, we clarify, we brainstorm, we understand, we plan and we do together, collaboratively.

Based on my experience and knowledge of experiential and peer learning, among other things, I use the LEAD process [Learn, Envision, Act, Deliver] in my conversations. Hence we move from the Learn Phase through to the Delivery Phase.

We start the process with Conversation 1 entitled, “Begin the Journey to the source”.  We explore your company’s – and your own – purpose, its goals and preferred outcomes. We ask the ‘why’ questions of what you do. Learning about you and your company, allows us to start the move away from uncertainty to seeing possibilities and choices.

As we move through The 10 Conversations, we explore how you want your company to be seen (envision), what your stakeholders’ perceptions are, find alignment between the two, and plan your messages, your behaviour and actions (act) towards implementation and delivery phase, and then to evaluating and monitoring your communication.

This outward/inward looking approach aims for higher performance, better stakeholder relations, a good image and a solid reputation. It also ensures that you are aware of the importance of strategising for a more authentic, sustainable and profitable company for the long-term.

I want to “conversate” with you.

Conversations lead to business results
Conversations lead to business results

 

Take a look at what Cellene Hoogenkamp, an executive coach, has to say about the value of conversations and ‘conversating’!

https://www.linkedin.com/today/post/article/20140705175344-29331113-if-i-can-communicate-why-can-t-i-conversate

Why a Mission Statement?

Why a Mission Statement?

Part of my work as a communication strategist is to ensure that my client (business, organisation or even individual) plans where it is going and how it is going to get there. Together we develop a ‘blueprint’ that serves to align its business plan with its communication plan so that the overall ‘dreams or hopes’ articulated in the mission statement, are fulfilled.

There are many debates around whether or not a mission statement is worth all the attention we afford it. Some say it’s a waste of time, while others say it represents the soul of the organisation; it is a declaration of intent, the guiding principles for the way a company behaves.

Take a look at Geoffrey James’ article: Mission Statements are a Joke

http://www.inc.com/geoffrey-james/mission-statements-are-a-joke.html

Then take a look at the article on Holstee’s Manifesto:    

Inspirational mission statement

http://www.inc.com/magazine/201202/a-powerful-mission-statement.html

What are your thoughts on a Mission Statement?

The Media, Marketers, politicians and the facts

Tampa PolitifactsMy monthly copy of The Media magazine arrived this week and, as always, I read it from cover to cover with great interest and curiosity. I love keeping up with trends, ideas and debates in this exciting field.
There are two articles in particular that got me moving – one by Jos Kuper (whom I regard as one of my mentors), the other by Julian Rademeyer. And the one common issue or concern was this: journalists don’t check their facts properly before publishing.

Kuper, who has been a highly respected media researcher for many years, wrote Who do we trust: media or politicians? She was reporting on her latest research findings in a South African study. Examples include: “87% believe that ‘whistleblowing’ is a good idea, and 83% of South Africans believe it is the duty of the media to expose corruption among politicians and business people.” But the negative that emerged is that about 80% of people said “that journalists often harm people’s reputations because they don’t check their information sufficiently.” (www.futurefact.co.za)

According the journalist’s code of ethics, verifying facts is core to the job. However, with news media cutting back on staff, together with the increased demands of producing non-stop content, journalists may be getting slack in the rush to produce. But that is no excuse. The implications and consequences of publishing inaccurate information can be permanently damaging to both individual and organisation.

Just a couple of weeks ago one of the cell phone companies was ordered to change the wording of an advert in which it claimed to the best at something, when in fact it wasn’t. That was an example of how a media watchdog can keep tabs on ‘storytelling’. It could also indicate the company’s attitude of ‘try your luck – even bad publicity is good publicity’.

Jacob Zuma’s State of the Nation Address was filled with facts that were delivered out of context and somewhat misleading. Who checked that speech?

In his article, Getting it right, Rademeyer, the editor of Africa Check, maintains that fact checking is a necessary and growing industry worldwide. Companies like his aim to investigate claims made in the media to check if the facts are accurate. By doing so they hold politicians and business people accountable. For example, when a politician claims that “90% of South Africans have access to ‘clean and safe’ drinking water, does the average reader, listener or viewer believe him? If not, they now can access www.AfricaCheck.Org for the facts.

With an election coming up, I suggest we keep our eyes and ears open for promises made by politicians and check out claims to separate fact from fiction. We must demand accuracy and accountability from our politicians. And, on a daily basis, we should become more critical of seemingly unreasonable product promises too and more proactive in seeking and exposing the truth.
That’s what the media is supposed to do and if they don’t we can do it ourselves.